Shipping Policy

At YEI ATELIERY, we carefully prepare and package each artwork for its journey to your home. Orders are dispatched from Guangzhou, China.

Shipping Destinations

We currently ship to Canada, Denmark, France, Germany, Greece, Italy, Norway, the United Kingdom and the United States.

If your country is not listed, please contact us before placing an order to discuss delivery availability.

Order Preparation

All artworks currently listed for direct purchase are in stock.

Orders are prepared and handed to the carrier within 2–3 business days after payment confirmation. During this time, we inspect the artwork and securely package the painting and any included frame.

Estimated Delivery Times

For all destinations listed above, estimated delivery is 12–18 business days after payment confirmation, including:

• Order preparation: 2–3 business days.

• Shipping transit: 10–15 business days.

Business days are Monday to Friday, excluding public holidays. Orders placed after the daily order cutoff begin processing on the next business day.

Delivery dates are estimates. Customs clearance, public holidays and carrier delays may affect arrival times. If you need your artwork by a particular date, please contact us before ordering.

Shipping Costs

We offer free standard shipping to all nine destinations listed above.

Any separately agreed delivery service or custom-order shipping charge will be confirmed before payment.

Custom Artworks and Framing

Commissioned artworks and custom framing require additional production time. We will confirm the production schedule, estimated delivery time and shipping costs with you before you place your order.

The standard 2–3 business day preparation period and 12–18 business day total delivery estimate for in-stock artworks do not apply to custom orders.

Protective Packaging

Each artwork is packaged according to its size, materials and framing. Protective wrapping, cushioning and sturdy outer packaging help protect the painting and frame during transit.

Please retain the packaging until you have inspected your artwork.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email with tracking information so you can follow its progress.

Delivery Issues

Please inspect your order upon arrival. If your artwork is damaged or you receive an incorrect item, contact us as soon as possible with your order number and, where possible, photographs of the artwork and packaging.

Please keep the packaging while we assess the issue.

If your parcel appears delayed or tracking shows an unexpected delivery status, contact us so we can help investigate.

Contact

For shipping questions, please email hello@yeiateliery.com